I haven't received my tickets. What can I do? - Ticketmaster Help

Can't Find Your Tickets? - Quick Ticketmaster Guide

Hey, bought tickets on Ticketmaster but can't find them? Don't freak out! Here’s what you can do to track them down or get some help. This quick guide covers regular reasons why tickets go missing and what to do about it so you can get to your event.

**Why Didn't My Tickets Show Up?**

First, let’s look at why you might not have your tickets yet:

1. **How You Get Them & When**

  - **Mobile Tickets:** Most events use mobile tickets now. They show up on the Ticketmaster app closer to the event.

  - **Will Call:** If you picked Will Call, you grab your tickets at the venue on the day of the event.

  - **Regular Mail:** If you picked regular mail, tickets can take about 2 weeks to get to you.

2. **Event Got Moved**

  - If the event got pushed back, your tickets might wait until they confirm the new dates.

3. **Tech Stuff**

  - Sometimes emails get lost, go to spam, or the app isn’t working right.

4. **Stopping Scammers**

  - For big events, Ticketmaster might wait to send tickets to stop people from reselling them at crazy prices.

5. **Just Taking Time**

  - For some events, tickets don’t show up until a few days before the show.

**How to See What's Up With Your Tickets**

Here’s how to find your tickets:

### **1. Look in Your Ticketmaster Account**

- Log into your Ticketmaster account on the website or app.

- Head to **My Events** to see if your tickets are there.

- If they’re mobile tickets, you should see a barcode or a button that says View Tickets.

### **2. Check Your Email (Even the Junk)**

- Find emails from `[email protected]` or `[email protected]`.

- Look in your spam, junk, and promotions folders, too.

### **3. Talk to Ticketmaster Support**

Still can’t find your tickets?

- **Live Chat:** Find it on the Ticketmaster Help Center.

- **Phone:** Call Ticketmaster at **1-800-653-8000** (U.S.) or check online for your area's number.

- **Twitter/X:** Tweet @Ticketmaster or send them a message.

**Got Questions?**

### **1. When Do Mobile Tickets Show Up?**

Usually, you get mobile tickets **2 or 3 days before the event**. Big, popular events might send them later to stop ticket scalpers.

### **2. What If I Picked Mail and They Didn’t Come?**

- Wait **10 days** after you bought them.

- If the event is in **less than a week**, call Ticketmaster to replace them (you might have to pick them up at Will Call).

### **3. Can I Change How I Get My Tickets?**

Most of the time, no. But, if your tickets got lost in the mail, Ticketmaster might let you switch to mobile or Will Call.

### **4. What If the Event Got Delayed?**

Your tickets should work for the new date. If you can’t go, check the event page to see if you can get a refund.

### **5. Why Aren’t My Tickets Showing in the App?**

- Make sure you’re in the right account.

- Try deleting and reinstalling the app.

- Try looking at your tickets on the website.

### **6. I Deleted My Tickets! Now What?**

Log into your Ticketmaster account again. Your tickets should still be there. If not, contact support.

### **7. Can Someone Else Pick Up My Will Call Tickets?**

Usually, no. They need the buyer’s ID and credit card. Some places let someone else pick them up if you write them a note – ask the venue.

### **8. What If I Haven’t Got Resale Tickets Yet?**

Resale tickets can take **a day or two** to show up. If they don’t, hit up Ticketmaster Fan Support.

### **9. How Do I Not Get Scammed?**

- Only buy tickets from **Ticketmaster or the venue**.

- Don’t buy from social media or shady sellers.

- Use **Ticketmaster’s Verified Resale** for safe resale tickets.

### **10. What If I Miss the Event Because of Ticket Problems?**

Call Ticketmaster ASAP. If it was their fault, they might give you a refund or tickets to another event.

## **Last Tips to Get Your Tickets Sorted**

✅ **Look at your purchase email again.**

✅ **Get the Ticketmaster app.**

✅ **Turn on notifications for updates.**

✅ **Call support early if there’s a problem.**

If you’ve done all this and still no tickets, call Ticketmaster support ASAP.

### **Still Need Help?**

Go to the **[Ticketmaster Help Center](https://help.ticketmaster.com/)** or start a chat.

That should help you find your tickets and chill out at your event! 🎟️