Why Is VICIDial a Great Choice for Your Business? 

Time is money for any business and business operation. Customer service and sales are very proactive and dynamic jobs. Businesses need to handle them more efficiently to improve their scale of growth, profit, performance, productivity, and other success metrics. Call center solutions have been a popular tool for these companies. There are different types of contact center solutions available in the market. VICIDial is one of the most popular solutions for call centers. A VICIDial development company can help in maximizing the benefits of this platform. 

Many businesses think that this call center software is worth using and beneficial for startup call centers, plus, small and medium businesses only. However, the fact is different. It is an amazing platform for any business and it has proven to be a great choice for any business, including yours. 

What is VICIDial? 

It is an open source call center solution. Being an open source software solution, it provides access to the software and source code both to its users. It is developed in the Asterisk platform. Traditionally, it was used for inbound and outbound calling campaigns. In more than 100 countries, this software is used to run different call center campaigns. 

It is also available in multiple languages. The admin panel is available in 12 languages and the agent panel is available in 6 different languages. Digital technology platforms and experts like ITExpo, Sourceforge, etc. have admired this software. 

Why is VICIDial a great choice for your business? 

If you are thinking of using this call center software, you don’t need to think again and just get the one. If you do not have the expertise, you can take help from one of the VICIDial custom development companies to get the software installed and leverage other technical advantages. 

If you are still thinking about whether to go for this software for call centers or not, let me share the top reasons why it is a great choice for your business. 

Excellent product quality 

Money might be a driving factor for many businesses and call centers, but the major criterion to judge any software solution or investment product should be the quality of the product. Thus, the first thing we are evaluating for VICIDial is the quality of the product. This software scores 8 out of 10 in an overall quality rating. In the Capterra platform, it scores 4.7 out of 5 ratings. In the Software Advice platform, it scores 4.7 out of 5 ratings. 

The ratings on these and many other digital platforms make it evident that this software is high quality and can deliver amazing results to anyone using it. 

Available for free 

As mentioned earlier, money is one of the major driving factors for many businesses. Thus, it is necessary to mention that this is an open source call center solution and that is why it is completely free. You don’t need to spend a single penny to get this software. Making it tempting to use? You can definitely get it from its official website and install the software for free. 

In case, if you don’t know how to install this contact center software, you can take the help of a company and use its VICIDial installation services. The company will download the latest version of the software and install it for you on your server or cloud. This might not be free. You may need to pay for the installation services. 

Access to source code 

This is one of the USPs of any open source VoIP platform, including VICIDial. You get access to the complete source code and that is also for free. You can only access, but also make changes in this code based on your needs and requirements. Usually, businesses invest in VICIDial custom theme development and integration of the custom theme to make the theme of this software more user friendly and attractive to use for agents and admin. 

Any other changes can be done in the code of this open source call center software depending on the need of the business. This is not possible with any other solutions for call centers as of now other than VICIDial. 

White labeling 

One more reason that makes this software a great choice for your business is 100% white labeling. You can completely white label this platform to make it look like your own contact center software. Usually, this is part of VICIDial custom theme development. That means the companies offering theme customization for VICIDial will not only design the theme, but also white label it to show your logo, company name, powered by line, etc. to make it a complete white label solution. 

This can help amazingly well in building a brand and leveraging different brand benefits. So if you are a brand conscious company, then this software is definitely an ideal choice for your business. With the help of a VICIDial development company, you can achieve a 100% customized and white label solution for your business. 

Excellent features 

VICIDial is popular not only because it is free, but also because it has all the amazing features one looks for in its call center dialer solution. It can be used for blended, outbound, and inbound calling campaigns. It can be used for local or international campaigns. Some of the amazing and popular features of this software are as below: 

Client management Agent management Campaigns management Auto dialing Automated call distribution rules Remote access of the agent and admin panel Custom web page Call transfer Single campaign dialing Multiple campaign dialing Campaign wise custom music Callback scheduling Call detail reports And more 

It is a highly flexible software solution that supports VICIDial custom development to build any added feature or functionality. For example, you can add a unified agent panel, a WebRTC based web phone, disposition bucket, and multiple other features, which are not available in this system as of now. 

Highly compatible and flexible 

It is also a great choice for any business because it is a very flexible system. As mentioned earlier, it supports VICIDial custom development for all different types of requirements. You can add whichever features you need in this software or you can customize the existing features. You can match the features and performance of proprietary contact center solutions by adding those modules to this software. You can access it from any device and from any platform, including, but not limited to: 

Phone Online web app Web browser Android or iOS device Desktop application 

It also supports different types of third party integrations with this software to let you use a comprehensive system. Some of the popular integrations supported by this software are as below: 

Any CRM system Zoiper Any web phone Cepstral text-to-speech OrecX Oreca And more 

Access to a pool of talent for technical support 

VICIDial has been in the industry for many years as an open source platform. There are so many VICIDial custom development companies that offer different services for this software and they have mastered this platform. Any small to big and simple to complicated requirements can be fulfilled by these companies. If you are unhappy with the service of this company for any reason, you can switch to another company or developer because there are sufficient resources to choose from. This gives the advantage of vendor independence and the best prices for any changes or customizations. 

Low maintenance 

This software is highly low maintenance as you don’t need to pay any license cost, maintenance cost, etc. You may need to upgrade the version, theme, and manage hosting, backup, and other routine jobs related to this one of the best contact center solutions. However, as mentioned earlier, it will be cheaper compared to third party solutions for call centers. There are plenty of companies and developers offering services for this software to help you keep your maintenance efforts and cost low. 

Concluding notes 

In a nutshell, VICIDial is one of the most powerful call center solutions and still, it is available for free. There are several advantages associated with this software, including, but not limited to advanced features, flexibility, access to source code, platform independence, and more. All this makes it an ideal choice for any business that wants to use the best software to run customer care, sales, and similar campaigns. 

In case you don’t have the required expertise and experience in handling and using this software from a technical perspective, you can take help from a reliable VICIDial development company. This company will cover all your needs. From VICIDial installation services to customization of VICIDial theme, white labeling this software, providing VICIDial custom development services, maintenance, support, and any other service, you will get the required resources from a company. 

From any perspective, technology, economic growth of the business, vendor independence, or something else, VICIDial is definitely a great choice for any business, including yours. So what are you waiting for? Get your VICIDial today!  

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